Shipping Information

Please Note: The delivery date changes each day at 12 noon and will also change to take account of weekends and courier bank holidays.

We offer FREE DELIVERY on all items (as shown on the product page).

Your order will be delivered on a 48-hour tracked service.

If a customer places an order on a weekend, we aim to have the goods shipped by the next working day.  In the event that there will be a delay you will be alerted to our expected despatch lead-time before checkout.

Delivery procedure

The majority of goods are shipped from our central warehouse.  A few products are shipped from other locations and in these cases, you may receive more than one delivery.

Tracking your order

We know once you have placed your order you want to know when it will be delivered, we will keep you informed by sending you an email to let you know: –

  1. Which of our courier partners will be delivering your order
  2. The courier tracking reference number
  3. A link to the courier tracking website

If for any reason you are not able to track your order using the details on this email then please get in touch using our customer contact form.

Damaged Goods

If your goods arrive damaged when delivered then we apologise and will do everything we can to rectify the situation.

IMPORTANT: When signing for the delivery, if there is any damage to the box at all please sign for as “damaged” or do not accept the delivery. All items damaged in transit must be notified to us within 48 hours using our customer contact form. Failure to do this may result in the item not being replaced.

The legal stuff

When you place an order you will receive a confirmation e-mail. This e-mail does not constitute acceptance amounting to a contract; acceptance takes place when the product is despatched, until which time Specialnutritionals.com are entitled to withdraw the offer.

Specialnutritionals.com will not be liable for any loss caused to you by late delivery and will not be liable for any loss or damage to goods once they have been delivered in accordance with your delivery instructions.

For further information regarding all aspects of Specialnutritionals.com’s contracts with customers please see our full Terms and Conditions.

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